Category Archives: leadership

Be Part of the Solution

“Why is it that every time a smart person needs help to solve a problem, they look everywhere except their own mind?”

[Quote from a 1957 Manpower operating manual]

This is a particularly telling quote one of my colleagues at ManpowerGroup found and highlighted to me last week.  It’s a particularly telling quote, as it really highlights the responsibility we all have as team members and leaders to contribute to the solution, not the problem.  Note the timeless nature of the quote – from an operations manual back in 1957!

This reminds me of a funny story one of my former colleagues told me that is worth repeating.  He was telling me about a boss he once had [we’ll call her Suzy to protect the innocent] who drove home the message of leadership and responsibility, particularly around offering potential solutions to problems and not relying on others to solve those problems.  The story goes like this:

“I remember when I first started working for Suzy.  The first time I had an issue arise, I called Suzy and said, ‘Suzy, I have this problem, what should I do?’ Suzy then responded, ‘well, what options have you considered?’  ‘None’, I said, ‘that’s why I called you.’  To which Suzy offered two or three solutions.

The next time I brought a problem to Suzy I got the same thing.  ‘Well, what options have you considered?’, said Suzy.  ‘None’, I said again, ‘that’s why I called you.’  To which Suzy sighed and again offered a few solutions.

The third time I brought a problem to Suzy, she again asked, ‘Well, what options have you considered?’, to which I again replied, ‘none, that’s why I called you.’  The phone immediately went dead.  So I called Suzy back and said, ‘we must have been cut off.’  ‘No’, Suzy replied.  ‘I hung up on you’.  ‘Why?’, I asked.  ‘Well, if you aren’t going to bring some options to solve the issues you raise, I don’t need you as a leader.’”.

A bit of a harsh lesson, to be fair.  But the story does highlight an important point.  Leadership isn’t about always having the right answer, but it is about taking the time to explore potential answers and not just highlight problems.

Every day you will be faced with challenges.  Your job in supporting your customers inherently requires you to face such challenges and issues on almost a daily basis.  So ask yourself this simple question – Are you acting as a leader and part of the solution, or looking to everyone else for the answer?

Managing by Objective

“It is direction that determines destination, not intention”

[Andy Andrews]

Since we are at the beginning of the calendar year, and for many organizations, the beginning of their fiscal year, I thought I would focus on the importance of organizational vision, alignment and a plan to win as this posting’s leadership message.

One of the cultural leadership traits I have always tried to develop in organizations I manage is the concept of “Manage By Objective.”  This cultural principle essentially highlights the importance of knowing your destination, developing a plan to get there, and creating the focus that ensures you reach those objectives.

But as this week’s leadership quote notes, “it is direction that determines the destination, not intention.”  In order to achieve that destination, you must ensure the proper direction and have the right focus to ensure continued to progress toward that destination.

Most organizations have not figured this out.  Surprisingly, many slumber along thinking that the same old approach will work year in and year out.  They think to themselves, “as long as we keep doing what we do the future will happen as it should”.  They don’t have a plan.  And when they do, its ill-conceived and much more aspirational than practical.

For an organization to succeed, it must build a culture of direction.  It must be aligned.  It must know where it is going, and it must have a plan to get there.  And I’m not talking about a financial plan, I’m talking about a plan that lays out very specifically what the key objectives and priorities are, and what will constitute success.

How do you lead your organization?  Have you created a vision, a strategy, and a plan of how to get there?  Or do you simply hope that through motivation and encouragement the organization will somehow find its way?

Change Your World

“Change your words, change your world.” – [Story of a Sign by Alonso Alvarez Barreda]

One of my fellow colleagues in Europe sent this YouTube video to me recently, and I thought it worth featuring in my leadership message. This is one of the more powerful messages I have ever seen put to video. Crisp, clear…kind of slaps you in the face. If you have not already seen this video, it is worth a watch.

Here’s the URL:

It’s interesting how often I get pulled in to resolve a situation that boils down to one simple issue – the message. Perhaps we ought to spend a little less time thinking about WHAT we are going to communicate, and a little more around HOW we are going to communicate it. Food for thought.

Gauge Your Impact

“Isn’t it interesting the effect we have on people, even when we don’t know it.”  – [Bart Starr]

Recently I was in a discussion with one of my leadership team members remarking on how some of our staff were working unreasonable hours trying to keep up with competing priorities.  So I asked the question…”when did I make that a priority”?  His response:  “The team presumes EVERYTHING you ask them to do is top priority, unless you tell them otherwise”.  Wow!  That response literally slapped me in the face!

This week’s quote goes miles to crystalize this dilemma.  It isn’t always in the words we say, but many times it’s in our actions, both past and present, that often impact others.  Are you aware of the effect you have on your team members, your clients, and your suppliers?  Stop and think about it a minute…and make sure the effect you have on others (even when you don’t know it) isn’t creating unintended consequences.