Tag Archives: communication

Avoiding the Dust Storms

Zero Visibility Possible

 “Zero Visibility Possible” –  Road sign in New Mexico

Have you ever seen this road sign, or one like it? It’s a road sign from a state highway in New Mexico, one of several that alert drivers in that state to the dangers that occur when a severe dust storm occurs. Scary when you think about it – driving conditions so poor that there is literally zero visibility.

This is a driver’s worst nightmare – and gives cause to the term ‘driving blind’. No idea what lies ahead, and perhaps even more fear of what may come up from behind. Just the thought sends goose bumps up my back. 

For grins, I ‘Googled’ what to do when driving in a dust storm. As you would guess, advice all points to one logical approach: pull over, stop the car, and wait it out. The storm will eventually pass. Or at least you hope so, right?

Continue reading →

The ‘Softer’ Skills are Just as Important…Maybe Even More

“Education is not the learning of facts, but the training of the mind to think” – Albert Einstein

“No great improvements in the lot of mankind are possible until a great change takes place in the fundamental constitution of their modes of thought.” – John Stuart Mil

As I write this week’s leadership message, I sit 30,000 feet above the ground on a flight to Washington D.C.  I’ve been invited to participate in a series of workshops tomorrow with The Hope Street Group, an initiative chaired by the U.S. Department of Education that strives to bring together the right institutions towards the common goal of developing tools and solutions at the complex intersection of workforce supply and demand.  In other words, The Hope Street Group wants to develop a better way for our country to both understand the specific skills needs of our employers while bridging the gap for the development of the proper skills of potential job candidates in our communities. Continue reading →

Afraid of the Difficult Conversations

“We’ve all been there: We know we must talk to a colleague, our boss or even a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation.” – Douglas Stone

Have you ever a situation where the action of one of your team members has a negative impact on the rest of the team?  You know the kind of situation I’m referring to – when one of your team members isn’t carrying their weight.  Or fails to follow through on their commitments.  Or whose behavior is offensive, disrespectful, or simply counter-productive. Continue reading →

A Child’s Perspective on Business

“There is only one boss.  The customer.   And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” – Sam Walton

I recently had the privilege to speak to a group of young African American boys about leadership and what it takes to be successful.  This particular program (put together and hosted by our own Rick Rodgers) was designed to help these young boys develop the skills necessary to become tomorrow’s leaders.  It included a number of presentations with respected business leaders in the community (CEOs, CFOs, etc), as well as a group project to develop a business plan for a potential endeavor.  In short, it was a multi-day course that will no doubt enrich the lives of these young boys. Continue reading →

Don’t be a Dysfunctional Team

“Like so many other aspects of life, teamwork comes down to mastering a set of behaviors that are at once theoretically uncomplicated, but extremely difficult to put in practice.” – Patrick Lencioni

“Success comes only for those groups that overcome the all-too-human behavioral tendencies that corrupt teams and breed dysfunctional politics within them.” – Patrick Lencioni

Our company recently developed a new leadership program – the Diversity Leadership Advantage Program (DLAP).  The program was designed to help us further invest in the development of our top leaders, but with a focus on encouraging diversity both in terms of participants and their perception on how to become a more effective leader. Continue reading →

A Sidewalk Cafe in Paris

Paris Sidewalk Cafe“There is no greatness without a passion to be great, whether it’s the aspiration of an athlete or an artist, a scientist, a parent, or a businessperson.” – Tony Robbins

“The most powerful weapon on earth is the human soul on fire.” – Field Marshal Ferdinand Foch

“One person with passion is better than forty people merely interested.” – E. M. Forster

“As far as customers are concerned you are the company. This is not a burden, but the core of your job. You hold in your hands the power to keep customers coming back, perhaps even to make or break the company.” – Unknown

I write this week’s leadership message as I sit in a sidewalk café in Paris people watching and passing the time with my family.  A once-in-a-lifetime vacation, I was able to bring my wife, daughter, and father- and mother-in-law with me on a tour through Europe.  First Spain – to visit the home of my wife’s ancestors.  Then Rome – to honor their Catholic upbringing and welcome in the new Pope.  And finally Paris – a chance to see the city of love.  One of the most beautiful cities in the world.  And since my in-laws speak fluent French (at least the “Cajun” kind), this was an opportunity for them to ‘speak the local language’ in a foreign country.  For them, this is a trip they would never have imagined taking.  But thanks to my frequent flier miles and a bit of saving, my wife and I were able to treat them to this ‘once-in-a-lifetime’ trip. Continue reading →

A Little Soccer Anyone?


A little soccer?“Only true champions come out and show their worth after defeat – and I expect us to do that”  – Alex Ferguson, long-time Manager for the Manchester United football club

My travels have me in London today, which gave me the inspiration for this week’s quote and leadership message.  After a weekend of watching soccer matches (or football as the rest of the world calls it), I think it is fitting to feature one of the most successful managers in soccer – Alex Ferguson – for my weekly leadership message.  Tonight Alex Ferguson will lead his Manchester United team on the field for a game against Aston Villa, and a win will clench their 20th Premiere League championship.

First, a little about Manchester United (or “Man-U” as they are referred to here).  As soccer goes, Man-U is probably one of the most storied franchises in the world.  Founded in 1878, the club/team has more titles/championships than any other soccer franchise in the UK, including a record 19 league titles, 11 FA Cups, four league cups, and a dozen other titles including FIFA and UEFA World Cup championships.  They are one of the wealthiest and widely supported soccer clubs in the world, recently valued at over $3 billion ($1.2 billion higher than the next most valuable sports team). Continue reading →

Learning from our Mistakes

“There are three essentials to leadership: humility, clarity and courage.”

[Chan Master Fuchan Yuan]

“A man should never be ashamed to own he has been in the wrong, which is but saying… that he is wiser today than he was yesterday.”

[Alexander Pope, in Swift, Miscellanies}

I searched a bit to find the quotes for this Leadership Thought, as I wanted to highlight the importance of humility, honesty, and the courage to recognize when one makes a mistake.  And as is often the case, this week’s quote has a story behind it.  One that involves my daughter and the mistakes we sometimes make as parents.

Last week was finals at my daughter’s school.  My daughter, Amanda, is like any other child, and finding an excuse for procrastinating is an art form for her.  In this particular case, Amanda had managed to go through the whole weekend without studying, and now the night before it was time for a crash study session.  It was getting late in the evening, and Amanda still had quite a bit of material to cover.  Instead of going to the study to review the material, she insisted on sitting in the living room with us with a constant pester of, “Help me study…”

Being an “old school” father, I took the position that to study means you must go into solitude and review the material over and over.  This led to a bit of an argument.  “Dad, that’s not how I study,” replied Amanda.  I countered, “Well, that’s how you need to study…now go in the other room and start reviewing your material.”  Back and forth this went, with my wife jumping in periodically to defend Amanda’s position.  Eventually the debate elevated to the point where all of us were frustrated, and in my infinite wisdom I ‘sent’ Amanda to the study to ‘figure it out’.

Later that night I sat in bed struggling with the earlier discussion.  “Pam?” I whispered to my wife…”do you think I was a little rough on Amanda?”  Pam replied, “Yes, you were a bit stubborn, and you may not be looking at things through her eyes.  They teach children to study differently now, and one of the techniques they use is flash cards.  All Amanda wanted to do was to have us review the flash cards, as it helps her to have us ‘quiz’ her on them…”  You could have hit me with a baseball bat and it wouldn’t have jolted me more than those words did.  I was wrong.  Flat out wrong.  And if I was going to teach my daughter any real values and leadership principles, I knew exactly what I had to do.

The next morning my wife and I got up early to help Amanda study for the test.  All three of us sat in the kitchen and ‘quizzed’ on flash cards for a good hour before school started.  But you know what was more important than that?  It was the words I said to Amanda before we began studying:  “Amanda, I made a mistake last night…and I am sorry.  Parents make mistakes sometimes, and it’s important that when we do, we are willing to admit those mistakes and correct them.”

Isn’t it so true how leadership often follows that same logic (or at least SHOULD follow that logic)?  Take the quote from Chan Master Fuchan Yuan – “There are three essentials to leadership:  Humility, clarity, and courage”.  Humility to recognize that you do make mistakes as a leader.  Clarity to see it.  And courage to admit it.    We are going to make mistakes.  It’s what you do after which defines your leadership.