Category Archives: leadership

A Sidewalk Cafe in Paris

Paris Sidewalk Cafe“There is no greatness without a passion to be great, whether it’s the aspiration of an athlete or an artist, a scientist, a parent, or a businessperson.” – Tony Robbins

“The most powerful weapon on earth is the human soul on fire.” – Field Marshal Ferdinand Foch

“One person with passion is better than forty people merely interested.” – E. M. Forster

“As far as customers are concerned you are the company. This is not a burden, but the core of your job. You hold in your hands the power to keep customers coming back, perhaps even to make or break the company.” – Unknown

I write this week’s leadership message as I sit in a sidewalk café in Paris people watching and passing the time with my family.  A once-in-a-lifetime vacation, I was able to bring my wife, daughter, and father- and mother-in-law with me on a tour through Europe.  First Spain – to visit the home of my wife’s ancestors.  Then Rome – to honor their Catholic upbringing and welcome in the new Pope.  And finally Paris – a chance to see the city of love.  One of the most beautiful cities in the world.  And since my in-laws speak fluent French (at least the “Cajun” kind), this was an opportunity for them to ‘speak the local language’ in a foreign country.  For them, this is a trip they would never have imagined taking.  But thanks to my frequent flier miles and a bit of saving, my wife and I were able to treat them to this ‘once-in-a-lifetime’ trip. Continue reading →

A Little Soccer Anyone?


A little soccer?“Only true champions come out and show their worth after defeat – and I expect us to do that”  – Alex Ferguson, long-time Manager for the Manchester United football club

My travels have me in London today, which gave me the inspiration for this week’s quote and leadership message.  After a weekend of watching soccer matches (or football as the rest of the world calls it), I think it is fitting to feature one of the most successful managers in soccer – Alex Ferguson – for my weekly leadership message.  Tonight Alex Ferguson will lead his Manchester United team on the field for a game against Aston Villa, and a win will clench their 20th Premiere League championship.

First, a little about Manchester United (or “Man-U” as they are referred to here).  As soccer goes, Man-U is probably one of the most storied franchises in the world.  Founded in 1878, the club/team has more titles/championships than any other soccer franchise in the UK, including a record 19 league titles, 11 FA Cups, four league cups, and a dozen other titles including FIFA and UEFA World Cup championships.  They are one of the wealthiest and widely supported soccer clubs in the world, recently valued at over $3 billion ($1.2 billion higher than the next most valuable sports team). Continue reading →

The Importance of Failure

Failure“Failure is only the opportunity to begin again, only this time more wisely.” – Henry Ford

“You learn as much from those who have failed as from those who have succeeded.” – Michael Johnson

“Learn from the mistakes of others. You can’t live long enough to make them all yourself.” – Eleanor Roosevelt

In several of my past messages, I’ve spoken of the importance of failure as a part of the growing experience of leadership.  And I truly believe it is important.  I also believe it is important to have a culture that supports its team members when failure occurs.  To be clear, I am not advocating failure for the sake of failure, nor do I think you should be comfortable with failure as an option.  The message has been more around the importance of learning lessons from that failure. Continue reading →

Are You Sure You’re Not a Bad Boss?

worst boss“… take the time to consider not just what kind of a leader you are, but what kind you’re not” – Jack Zenger and Joseph Folkman

I found this interesting study from a pair of researchers (Jack Zenger and Joseph Folkman) in a recent issue of Harvard Business Review (http://blogs.hbr.org/cs/2012/08/are_you_sure_youre_not_a_bad_b.html).  They analyzed over 30,000 managers and reports from 300,000 of their peers, employees, and executives.  What they found is quite interesting.  It’s more about what they don’t do than what they do that makes them bad bosses.  It wasn’t ‘taking credit for others work’ or the ‘hypocritical’ bosses who said one thing but did another that topped the list.  It was something quite different

And the number one offense?  Failure to inspire, owing to a lack of energy and enthusiasm.  Again and again, these leaders were described as unenthusiastic and passive. Continue reading →

Losing Your Way

“If you’ve been successful {with your company}, I want you to be completely terrified.” – Jim Collins, well-known author and expert on business leadership

Recently I had the opportunity to attend the American Staffing Association’s annual 2012 Staffing World Conference as a guest speaker.  The keynote speaker for this conference was none other than Jim Collins, one of THE leading experts on business leadership.  He’s written a number of notable books, including “Good to Great”, “Built to Last”, “Great by Choice”, and “How the Mighty Fall”.  I would venture to guess that a fair number of you have read his works and are big fans.  If you have not, and if there is only one leadership book you should read, it is his first book – “Good to Great”. Continue reading →

Recognizing that You’re Part of Something Bigger

“Your strength will not come from your place on some org chart, but from building trust and earning respect.” – Sheryl Sandberg, COO Facebook

“I’m an employee of Costco that just HAPPENS to oversee the wine category” – Annette Alvarez-Peters

I would guess that many of you have heard of or are members of Costco.  My wife and I are members of Costco, and I would venture to say that we spend more money at Costco than at any other single retailer we frequent.  We purchase everything from electronics and appliances, to groceries and other staples, to clothing, and even some large purchases like furniture.  For those of you who are members, you’ll smile fondly when I describe the experience of wandering through a Costco, nibbling on their samples, and seeing what new products they have to offer this week.  But my favorite thing to buy at Costco is wine…they have a fairly good selection of wine at some of the best prices I’ve ever seen.  And I do so love my wine! Continue reading →

A Sometimes Thankless Job

“Thanks Dad. The party was cool.” –Birthday cake Amanda Wright
(OK, maybe she didn’t actually say this, but I’m sure she thought it) 😉
This past weekend was my daughter’s 13th birthday party.  She and four of her best friends celebrated their ‘coming of age’ with a huge birthday bash for 100 of their closest friends.  Forget the traditional parties where you have 8 to 10 of your closest friends over for cake and a magic show with Bozo the Clown.  This is something entirely different.

So, as the trend goes (at least in the area of Houston we live in), throughout their 7th grade school year the girls and guys pack up in groups of 3-5 and host ‘13th Birthday’ parties for almost their entire grade level.   The parents hire a DJ, rent out the local community or recreation center, and decorate like there’s no tomorrow.  All for three hours of 13-year-old ‘partying’. Continue reading →

Learning from our Mistakes

“There are three essentials to leadership: humility, clarity and courage.”

[Chan Master Fuchan Yuan]

“A man should never be ashamed to own he has been in the wrong, which is but saying… that he is wiser today than he was yesterday.”

[Alexander Pope, in Swift, Miscellanies}

I searched a bit to find the quotes for this Leadership Thought, as I wanted to highlight the importance of humility, honesty, and the courage to recognize when one makes a mistake.  And as is often the case, this week’s quote has a story behind it.  One that involves my daughter and the mistakes we sometimes make as parents.

Last week was finals at my daughter’s school.  My daughter, Amanda, is like any other child, and finding an excuse for procrastinating is an art form for her.  In this particular case, Amanda had managed to go through the whole weekend without studying, and now the night before it was time for a crash study session.  It was getting late in the evening, and Amanda still had quite a bit of material to cover.  Instead of going to the study to review the material, she insisted on sitting in the living room with us with a constant pester of, “Help me study…”

Being an “old school” father, I took the position that to study means you must go into solitude and review the material over and over.  This led to a bit of an argument.  “Dad, that’s not how I study,” replied Amanda.  I countered, “Well, that’s how you need to study…now go in the other room and start reviewing your material.”  Back and forth this went, with my wife jumping in periodically to defend Amanda’s position.  Eventually the debate elevated to the point where all of us were frustrated, and in my infinite wisdom I ‘sent’ Amanda to the study to ‘figure it out’.

Later that night I sat in bed struggling with the earlier discussion.  “Pam?” I whispered to my wife…”do you think I was a little rough on Amanda?”  Pam replied, “Yes, you were a bit stubborn, and you may not be looking at things through her eyes.  They teach children to study differently now, and one of the techniques they use is flash cards.  All Amanda wanted to do was to have us review the flash cards, as it helps her to have us ‘quiz’ her on them…”  You could have hit me with a baseball bat and it wouldn’t have jolted me more than those words did.  I was wrong.  Flat out wrong.  And if I was going to teach my daughter any real values and leadership principles, I knew exactly what I had to do.

The next morning my wife and I got up early to help Amanda study for the test.  All three of us sat in the kitchen and ‘quizzed’ on flash cards for a good hour before school started.  But you know what was more important than that?  It was the words I said to Amanda before we began studying:  “Amanda, I made a mistake last night…and I am sorry.  Parents make mistakes sometimes, and it’s important that when we do, we are willing to admit those mistakes and correct them.”

Isn’t it so true how leadership often follows that same logic (or at least SHOULD follow that logic)?  Take the quote from Chan Master Fuchan Yuan – “There are three essentials to leadership:  Humility, clarity, and courage”.  Humility to recognize that you do make mistakes as a leader.  Clarity to see it.  And courage to admit it.    We are going to make mistakes.  It’s what you do after which defines your leadership.